Your input really does help shape our support - it's rare that we ask for feedback and even rarer that we actually receive it, so we greatly appreciate the time you've taken to complete this!

Please allow 5-10mins to complete this Feedback. Don't rush it...we'd love your honest and thorough input!

Name*

Company/Business

Email*

Which Services does NOYTECH provide you?* This helps us identify related Staff.
IT Products/Services (NOYTECH)Phones/Internet (PhonesAtWork/Vonex)Website Development/HostingNothing yet

Are you an MSA Client (IT or Phones)? Managed Services Agreements provides proactive Monitoring & Support.
YesNoDon't Know

Do you understand your Bills and what you pay for? We aim for transparency but understand some may not even look at their bill.
YesNoPartially

What's your biggest challenges/frustrations with IT and/or Phone & Internet? We want to know ASAP! These might include recurring/ongoing Issues.

When was the last time you reached out to us? Did you know you can call or email just to say hi or arrange a general catchup!
Within the last WeekWithin the last MonthWithin the last 6 MonthsMore than 6 monthsDon't Remember

How do you find our average response time? Note that MSA Clients are prioritised over non-MSA Clients.
GreatMostly GreatReasonableCould be Better

How would you describe our general Knowledge/Advice Tick all that apply!
GreatConfidentClear CommunicationUses plain LanguageConfusingUnconfident/UnsureUnhelpfulDismissiveWaste of Time

How do you rate our overall Support?
(5 Stars) Awesome!(4 Stars) Great(3 Stars) Average(2 Stars) Poor(1 Star) Very Poor

How do you rate our Pricing/Fees?
Great/CompetitiveOn par with OthersToo ExpensiveUnsure but Worth It!No Idea

What do we do well?

What could we do better?

Anything missing?

What Technologies have you been looking into lately?

Are you using AI within your business for anything?

What do you hope AI or other Tech to be able to achieve? Don't worry about the logistics, treat this as a wish list!

Have you visited our new Website? Specifically, the myNOYTECH page to access the FREE Resources/Templates available!
YesNoDoing it right now!

Would you be interested in joining a FREE Webinar series? We'd showcase new/emerging Tech, discuss and demonstrate AI/Cyber Security, making the most of Tech, etc.
YesMaybeUnlikelyDon't have the time!

If so, what would be you preferred Day/Time? Tick all that apply!
Tues late MorningTues early ArvoWed late MorningWed early Arvo

Would you like more training in certain areas related to IT/Phones?
Yes please!No, I'm OkDon't have the time!Yes but not a priority!

Additional Notes/Comments/Requirements