Cloud Hosted PBX & Yealink Solutions
For agile businesses that never miss a call
Using Vonex ONdesk is as simple as activating a license, plugging in your phones and making a call. You have the freedom to choose to own your phone outright or mix and match any of our Quality Assured phone plans, including conferencing and cordless options, to get a result second to none.
Hosted Virtual PBX with On-Premise Power
Whether your business requires a single Phone/Softphone, a distributed workforce including Work from Home (WFH), a Cloud Hosted PBX may be the answer!
A Cloud Hosted PBX offers incredible flexibility to move around and work in multiple locations without being tied to a traditional ‘box on the wall’.
Hosted PBX solutions can offer a lower total cost of ownership as the Hardware needs can be reduced.
With simplified programming and ongoing support by NOYTECH & the Vonex Helpdesk, we can deliver all the same features you’re used to with a traditional phone system.
Vonex Cloud PBX operates on Vodia, an alternative to 3CX Systems.
Cloud Phone System Features:
- Auto-Attendant / IVR (Press 1 for Support, 2 for Accounts, etc.)
- Hunt Groups (Call Groups)
- Call Queues (Advanced Call Routing/Management)
- Call Parking & Attended/Blind Transfers
- Time-of-Day Routing/Flags (apply Diversions based on Rules)
- Dual Identity / Twinning (Ring a secondary/Mobile# alongside your Extension)
- Conference Calls
- Paging Groups (Public Address or Duress Alert)
- Call Recording
- Music/Message on Hold (Self-Recorded, Generated or Professionally Recorded)
- Voicemail to Email (Receive Voicemails straight to your Inbox)
- Directory/Address Book (for quick Dial and CallerID for Incoming Calls)
- Call Reporting (CDR Reports, Call Queue Statistics and Advanced Reporting)
- Mobile/Desktop Softphone (iOS/Android/Windows/Mac)
- Vonex LINK Portal for Self-Management
- And much more...
Example Usage/Configuration Scenarios
- Medical Centre – must first play an Intercept message including ‘If this is an emergency, hang up and dial 000’ before Reception phones ring. The volume of calls in busy times and ensuring the voicemails are not able to be left, means a basic Hunt/Call Group is insufficient, so a Call Queue in place better manages calls and keeps callers in queue until answered. And at night, a suitable message plays automatically after closing, again, ensuring that no Voicemails can be left.
- Hotel Group – has a single Phone# to manage all calls for multiple Hotels. Callers reach an Auto-Attendant in which they choose the relevant option based on seeking Reservations or Maintenance, and for which Hotel. At night, calls are automatically routed to the relevant A/Hrs number.
- Roaming/WFH Staff – for Staff who aren’t tied to a single desk or a desk at all, but still need to take or make calls from the Business Phone#. The use of a Mobile Softphone allows just that! Staff can use the business Phone System from anywhere in the world, as if they were sitting in the Office.
Our Range
An extensive range of handsets, peripherals, voice & internet solutions and ongoing support.
The Partner Choice in Finance
We look forward to working with you!
For all your Business IT, Phone Internet needs on the Sunshine Coast, Gympie, Hervey Bay, Brisbane, Gold Coast, Toowoomba and even Austalia-wide via remote and trusted local Support.