EOY Checklist

The Festive Season is upon us once again!  Are you prepared for the holiday shutdown?

It’s typically a busy time of year for everyone so we ask you to plan ahead to avoid any surprises and disappointment.

What to do to Prepare

1. Scheduled Upgrades/Support – Ensure any scheduled upgrade/support requests are emailed to us as early as possible to ensure they can be actioned in time before our holiday shutdown.
2. Holiday Voicemail Greetings – Ensure you have recorded or requested any custom holiday greetings for your phones.  And ensure you know how to set your phones into Holiday/Away/Night modes for any Holiday closures.  **Holiday greeting requests received close to or after we close for holidays will NOT be actioned.  Where they are critically required and you’re on an MSA/VIP agreement, please follow our emergency support procedure below.
3. Vonex Phone & NBN Orders – Vonex & NBN typically enter a holiday embargo period as well and may not be able to process any orders.  Vonex are typically staffed for emergency support only.

How to contact Support during the Holidays

1. Holiday Closure – Note our Holiday closure dates in the red banner at the top of the page.  Any requests during this time may attract Emergency A/Hrs Rates.  **A reminder that only clients under an MSA/VIP Agreement may access Emergency A/Hrs Support.
2. Email Support – All requests should first be sent to our support email address as normal; please avoid contacting individual staff.  Once emailed, call us…
3. Call Us (Required!) – The Support Desk/Email is not actively monitored during the holiday.  Please be sure to call us and leave an emergency voicemail when prompted.  The on-call Technician will respond to you ASAP.

Once again, a very big thank you from all of us here at NOYTECH & PhonesAtWork for an eventful and fulfilling year. We wish you all an amazing holiday filled with love, food & drink!